By ordering and paying for any of our courses or services, you are confirming your agreement to be bound by the following Terms & Conditions:

Courses and services are provided by Technical Support Limited, a company incorporated in New Zealand, Company Number 4990740, NZBN (New Zealand Business Number) 9429041110126.

We may appoint independent sub-contractors to assist in providing our courses or use third parties to arrange or supply certain aspects of, or services in connection with, our courses.

You agree that our obligation to you is to use reasonable care in selecting competent, independent sub-contractors and third-party suppliers to provide services related to the courses. You agree that Technical Support Limited is not responsible for the actions or omissions of such sub-contractors or third-party suppliers or their services.

Payment

All amounts are payable in New Zealand Dollars. The prices quoted (unless stated otherwise) are inclusive of GST (if applicable). Any currency conversion costs, or other charges incurred in making a payment, shall be borne by you and shall not be deductible from the amounts due to Technical Support Limited.

All services are time based and are charged in 15-minute blocks at the current prevailing hourly rate + GST (if applicable). Support and training sessions included within courses are based on this rate, and are provided on a reducing balance basis. In the event that all allocated training or support time is used during a course, we reserve the right to charge additional fees to cover the extra times requested. We also reserve the right to terminate accounts for non-payment for any of our courses or services.

You can upgrade course options at any stage during your training by paying the difference. Alternatively, you can pay for additional tutoring or support as and when required at our current hourly rate.

Unless otherwise agreed, course fees and payments for services are payable in full prior to commencement of the course or the service being provided.

Payments can be made by credit card (including Visa and MasterCard debit cards) using our online payment process, or by direct credit to our ANZ Bank Account. Direct credit details will be on your invoice or email notification.

PLEASE NOTE that payments by credit or debit cards will attract a 2.5% fee which will be calculated at the time of payment. In all cases when making payments, you will need to quote our invoice number. Please DO NOT make any payments until this is received.

Cancellation

You may cancel your course subject to the schedule below:

  • 0 to 2 Days — A full refund is available but is subject to an administration charge of $125.00 (Inc. GST).
  • Day 3 to 7 — A 50% refund is available. This will be refunded to you using the same process you used to pay.
  • Day 8 on — No refund is available after this time.


All cancellation requests must be made by creating a ticket on the helpdesk support system or via the Contact Us form on our website. Once a cancellation request has been received, we may withdraw access to any services we are providing. Refunds will not include charges incurred for payment made by credit or debit card—only the course fee component.

Cancellations of booked online training or support sessions must be made at least 24 hours prior to the booked session start time. Failure to do so (for those where the session is included within a course), may result in the session time being forfeited. A $35.00 cancellation fee will apply where session times are not included as part of a course, and have not been cancelled within the prescribed time frame. This fee will also be applied in the event where the person booking fails to respond when contacted at the time the session is due to commence.

Course Content and Access

Access to the website server and temporary website provided as part of your training program is for a maximum of twenty eight days from the date that the site is made available to you. Additional time can be allocated which may attract a small fee (payable monthly in advance).

Your online course is personal to you and, unless otherwise agreed by Technical Support Limited, you may not share your login details or transfer your rights to access the online course to any other person. We reserve the right to monitor IP addresses and login information that are used to access courses and, if a student is found to be in contravention of the access terms, we may terminate access to the course. In such circumstances, no refund will be given.

You may incur charges from your internet service provider for accessing our site, or while you are accessing and/or downloading course materials or viewing videos. You are responsible for paying any such charges.

You acknowledge that Technical Support Limited operates a zero-tolerance policy in relation to inappropriate use of our website servers, software, and email facilities, and you also agree not to: upload, install, post or send any material that is not approved by us, or that would be considered: illegal, pornographic or inappropriate for minors. Technical Support Limited may, in its reasonable discretion, and without liability or obligation to refund any course fee, remove access to our course and web server training facilities to anyone in breach of this.

Our course materials, training and support interactions, and Helpdesk Ticket System are in English, so you need to be able to speak, read and write in English.

Course Modifications

From time to time, Technical Support Limited may make modifications or enhancements to the online courses. You will have access to such changes free of charge only to the extent that such changes relate to the online course purchased by you. Purchase of a current online course does not entitle you to have access to future revised online courses as part of the original purchase.

Technical Support and Access

If you are unable to access an online course, Technical Support Limited will use reasonable endeavours to provide a solution where Technical Support Limited has direct control over the system, software or settings involved. If the issue lies with your hardware, systems, software, or settings thereof, Technical Support Limited may, in its discretion, provide assistance to you to help you resolve the issue, but we cannot guarantee that any assistance provided will resolve your issue.

You accept and acknowledge that periods of downtime may be required by us in respect of the information technology infrastructure connected to the website, and that technical assistance may not be available during such periods of downtime. Further you accept that you will not have a claim for breach of contract or otherwise in respect of such period of unavailability.

Technical Support Limited will use reasonable endeavours to make the online course available but cannot guarantee uninterrupted, timely or error free availability or that defects will be corrected by us. Technical Support Limited reserves the right to suspend access to the website for the purpose of scheduled or emergency maintenance, repairs or upgrades to improve the performance or functionality of the website.

You also accept and acknowledge that Technical Support Limited cannot be held responsible for any delay or disruptions to your access to the online course as a result of such suspension or any of the following:

  • the operation of the internet and the world wide web, including but not limited to viruses.
  • any restrictions that have been placed on your network or the computer you are using to access the online course.
  • failures of telecommunications links and equipment; or
  • third party hosting services.

Warranties

Technical Support Limited will provide course components and services in accordance with the course descriptions as set out in your initial information pack.

Technical Support Limited expects you to take reasonable care to verify that the course will meet your needs. Technical Support Limited does not make any commitment to you that you will obtain any particular result from your online course, or that you will obtain any qualification or employment on completion of the course.

Technical Support Limited does not make any representation, guarantee or commitment to you that the online course or course materials will be error free.

All representations, warranties and/or terms and/or commitments not expressly set out in these terms (whether implied by law, conduct, statute or otherwise) are hereby excluded.

Intellectual Property

At all times, Technical Support Limited and/or its partners and licensors, remain the owner of the intellectual property in the online courses and the course materials. Other than as specified below, no online course and/or course materials, nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means without the prior written permission of Technical Support Limited.

Software, serial numbers, API Keys, or any other licensable products or services provided as part of the course, are only available for use on the web server and website provided as part of the course. If the course allows for these serial numbers, software, APIs or licences to be used on additional sites, or after completion of the course on your own facilities, you agree to adhere to any licensing obligations or agreements relating to the products, and to immediately cease use when requested to do so.

Save as expressly set out in the online terms or as otherwise agreed by Technical Support Limited, you may not modify, copy, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit, make available, disseminate, or distribute in any way the online course or any of the course materials.

You may not modify, adapt, merge, translate, disassemble, decompile, recompile, or reverse engineer any software forming part of the course or create derivative works based on the whole of or any part into any software program.

Access to the online course and use of the course materials not expressly permitted in the online terms is strictly prohibited and will constitute an infringement of either Technical Support Limited's copyright or Technical Support Limited’s other intellectual property rights, and/or the copyright or other intellectual property rights of Technical Support Limited’s partners and licensors.

Contact

Should you have any questions regarding our Terms & Conditions, please don't hesitate to let us know. Contact details are available on all of our websites, social media sites and apps.

Technical Support Ltd cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver our courses, products, services, websites and mobile applications.

Although few actually read them, Privacy Policies and Terms & Conditions are a necessary requirement for all websites. (They can be lengthy documents, and ours is no exception:)

Please read them, and feel free to use some (or even all) of our policy wording for your own website; it'll save you hours—just replace our details with your own.

Our Privacy Policy

Your personal data may include information such as:

  • Name
  • Address
  • Telephone Number
  • Email Address
  • Other data collected that could directly or indirectly identify you
What information do we collect

We collect information so that we can provide the best possible experience when you use our services. Much of what you likely consider personal data is collected directly from you when you:

  • create an account or purchase any of our services
  • request assistance from our support team
  • complete contact forms or request other information from us
  • participate in quizzes and surveys, apply for jobs, or participate in activities we promote that might require information about you


However, we also collect additional information when delivering our services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be, and how they work:

Account related information is collected in association with your use of our services, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded.

Cookies and similar technologies on our websites and our mobile applications allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our services. This allows us to provide you with more relevant products and services, a better experience on our sites and mobile applications, and to collect, analyse and improve the performance of our services. We may also collect your location using your IP address so that we can personalise our services.

Data is automatically collected when you use and interact with our services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links, including those of third-parties, such as social media plugins, contained within the services, Internet Protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we utilise information

We strongly believe in both minimising the data we collect, and limiting its use and purpose to only that (1) for which we have been given permission, (2) as is necessary to deliver the services you purchase or interact with, or (3) as we might be required or permitted for legal compliance. We utilise this information to:

  • Improve and optimize the operation and performance of our services, including our websites and mobile applications
  • Diagnose problems with and identify any security risks, errors, or needed enhancements to the services
  • Detect and prevent fraud and abuse of our services and systems
  • Collecting aggregate statistics about use of the services
  • Understand and analyze how you use our services and what products and services are most relevant to you


Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly.

Sharing with trusted third parties

We may share a part of your personal data with affiliated companies only for the specific provision of services. With third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments
  • Registering domain names
  • Serving advertisements
  • Conducting contests or surveys
  • Performing analysis of our services and customers demographics
  • Communicating with you, such as by way email or survey delivery
  • Customer relationship management


We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent).

Communicating with you

We may contact you directly or through a third party service provider regarding products or services you have signed up for or purchased from us, such as is necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email
  • Text messages
  • Telephone calls


You may also update your subscription preferences with respect to receiving communications from us by accessing your account where available using the provided links.

Compliance with legal requests

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.

Website analytics

We use web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services.

Third-party websites

Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data

Some of our services have an account facility. To easily access, view, update, delete or transfer your personal data (where available), or to update your subscription preferences, please sign into your Account and visit ‘Account Settings.’ If your service does not have an account settings page or login, please contact us via our website contact pages for additional information and guidance on accessing, updating or deleting data.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be fulfilled only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

How we secure, store and retain your data

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • mandated by law, contract or similar obligations applicable to our business operations
  • for preserving, resolving, defending or enforcing our legal/contractual rights
  • needed to maintain adequate and accurate business and financial records


If you have any questions about the security or retention of your personal data, you can contact us via our website contact pages.

Some browsers allow you to automatically notify websites you visit not to track you using a ‘Do Not Track’ signal. There is no consensus among industry participants as to what ‘Do Not Track’ means in this context. Like many websites and online services, we currently do not alter our practices when we receive a ‘Do Not Track’ signal from a visitor’s browser. To find out more about ‘Do Not Track,’ you may wish to visit allaboutdnt.com.

Age restrictions

Our services are available for purchase only for those over the age of 18. Our learning program however, is suitable for all individuals of 13 years and over. All payments for  services or courses for people under 18 MUST be made by a parent or guardian. If you know of, or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact us

If you have any questions or concerns about our Privacy Policy, our practices, or our services, you may contact us via our web sites. We will respond to all requests, inquiries or concerns within 10 working days.